Spaceship Terms and Conditions

 
(Effective as of 30 October 2015)

Thank you for using Spaceship’s services. The following Terms and Conditions governs the use of the website located at http://www.spaceship.com.sg, including the relevant sub pages and domains, and all content, services and products available at or through the websites. These terms provide information about Spaceship and the legal terms and conditions that governs all of Spaceship’s services as detailed on the websites.

By accessing or using any part of the website, you agree to accept the Terms and Conditions in this Agreement. If you do not agree to all the terms and conditions of this Agreement, then you may not access the website or use any of Spaceship’s services.

In addition to the website, this Agreement is effective with the commencement of any communication between yourself and Spaceship including but not limited to email, telephone calls or personal visits. This Agreement will remain effective until either party terminates the Agreement in accordance with the terms set forth herein.


1. DEFINITIONS

"Agreement" refers collectively to our Terms and Conditions and Privacy Policies.

"Odd Size Items" refer to any of your property that you want to store with us but does not fit in the Storage Box(es) we provide. Odd size items are less than 20kg and can be comfortably carried by one person.

"Bulky Items" refer to any of your property that you want to store with us that is above 20kg or cannot be carried by one person.

"Storage Box" refers to the storage boxes provided by Spaceship.

"Spaceship", "We", "Us" refers to ASTORE PTE. LTD., a company incorporated in Singapore with UEN number 201427949H.

"Stored Items" refers to any of your property that is stored with us.

"Storage Service" refers to the storage service provided by Spaceship.

"Transportation Service" refers to the transportation service that is provided by Spaceship and includes dropping off boxes, collection of your items and retrieval and return of your items.


2. FEES, BILLING AND PAYMENT

Our pricing terms are available on our website at http://www.spaceship.com.sg/signup#/plan. In the event of an increase in our pricing structure, we will notify you of any change 7 days in advance prior to the price change taking effect.

You shall pay a prepaid monthly rental fee to Spaceship for the storage of your items. Payment must be made in advance on a rolling basis from the day we pick up your items to be stored, and monthly basis thereafter. Monthly rent must be paid in full without prompting us. The monthly rental fee to pay will be in accordance to the Price Plan or Quotation that you have agreed upon.

Your billing cycle is based on the date that we first picked up your items to be stored. If you request for additional storage in between a billing cycle, we will adjust your monthly rent for that billing cycle, on a pro-rata basis, from the day we collect your additional items to be stored with us.

You may cancel or terminate your Spaceship account at any time, however, there will be no refunds for any pre-paid monthly rent balance. If you have agreed to store for a certain period of time in order to receive certain discounts, you will be required to pay the full amount for the total period of time that you have agreed to store for. There will be no partial refunds for early termination.

You agree to pay all charges incurred before the beginning of each billing cycle. Any amounts not paid shall bear interest at the rate of 1.5% per month or the maximum rate allowed by law, whichever is less. In addition, there will be a late payment fee imposed as set forth in the Schedule of Fees section of this Agreement.


3. SCHEDULE OF FEES

Storage

Monthly Storage Plans

According to prices listed on our website

Transportation Fees

Standard Van with manpower

$100 per trip

10ft Truck with manpower

$200 per trip

14ft Truck with manpower

$300 per trip

Retrievals (Boxes and Odd Size Items)

$20 per trip

Cancellation Fee (< 24 hours before delivery)

$100 per van
$200 per 10ft Truck
$300 per 14ft Truck

No Show Fee (we'll wait a maximum of 20 mins)

SGD30

Penalties

Late Payments

$30 +1.5% interest per month

Exceed Unpacking Grace Period

$30 per day

Damage or loss of Spaceship Boxes

$25 per box

Damage or loss of Spaceship File Boxes

$5 per box

 

4. USER RESPONSIBILITIES AND RESTRICTIONS

You can use our Storage Service so long as you adhere to a few simple rules:

  • You represent that you are at least 18 years of age.
  • You are fully responsible for all activities that occur under your Spaceship account and any other actions taken in connection with your Spaceship account. You agree to notify us immediately of any unauthorised use of your password and/or account.
  • You represent and warrant that you have the authority to, and are of legal age, to bind yourself to this Agreement.
  • You represent and warrant that your use of the Storage Service will be solely for purposes that are permitted by this Agreement and comply with the laws of the Republic of Singapore.
  • Items to be stored belong and will always belong to you, or you have the permission of the owner of the items to use our Storage Service.
  • You are to ensure that your items are packed safely in a manner that ensures your items can be transported and stored without damage.
  • You ensure that all information provided by you is accurate and up to date.

5. THE STORAGE SERVICE

Before you can use our Storage Service, you shall first place an order for our Storage Service either via our online website, email or phone. We will confirm your request by sending you an email confirming the information that you have submitted with your Order.

If your order requires the use of our Spaceship Boxes, you will schedule a time for us to send empty Storage Boxes to the address and time as specified by you. You shall pack the items that you wish to store with us within 7 days of receiving our Spaceship Boxes, and list down descriptions of the items that you want stored. Once you have packed, you shall then schedule a time for us to collect and transport your packed items to our Storage Facilities.

Spaceship will then arrive at your place, wrap your odd-size and bulky items for transportation, photograph the packed items and transport your items to a storage facility that is chosen at our discretion for storage.

You are fully responsible for the safe packing of your items in your own boxes or in our Spaceship boxes. While Spaceship will in good faith handle the transportation and storage of your items with care, we are not liable for any damages that occur during transportation or storage.

You acknowledge that Spaceship will not be responsible for (i) dismantling or assembling any unit, system, equipment or furniture, or (ii) disconnecting, reconnecting or reassembling appliances, fixtures, fittings, equipment or furniture.

If you want some or all of your Stored Items to be returned back to you, you will submit a a request via our website, email or phone and schedule a time for us to return your items back to you. We will then return the items back to you at the address and time as agreed upon.

If your Stored Items are in our Storage Boxes, you have up to 7 days to unpack and schedule a appointment for the collection of our empty boxes. If we have not collected our empty boxes after 7 days, you are liable to pay a penalty fee for exceeding the Unpacking Grace Period, in accordance to the Schedule of Fees.


6. TRANSPORTATION

You shall ensure that you or your representative is present at the time and address that you scheduled the transportation for. In the event that you or your representative is not present, our drivers will wait up to 20 minutes, following which, if you or your representative is still not present, we will abandon the Transportation and reserve the right to charge a No Show Fee.

We shall attempt to provide our Transportation Service according to the time interval that you have specified in your Order request. Please note that these timings are estimates and we will not be liable for any delays.

You acknowledge that scheduling for transportation is solely dependent on Spaceship’s availability and will provide at least 14 days advance notice before your preferred transportation date.


7. STORED ITEMS

You agree not to store the following items:

  • Drugs or drug paraphernalia;
  • Firearms, explosives, flammables, and any hazardous items;
  • High value items including antiques, fine art, fine wine, jewelry, bullion or precious stones;
  • Items that contain breakable glass;
  • Living things;
  • Perishable items;
  • Stolen, illegal or items that contravene in any way the laws of Singapore and any other application regulations.

We reserve the right to refuse the collection, storage, or delivery of any items at our absolute discretion. We also reserve the right to open any Storage Boxes and/or your items, if we reasonably believe that they may contain items that may breach the conditions set forth in this Agreement.


8. RIGHT TO DISPOSE OR WITHHOLD STORED ITEMS

Spaceship shall reserve the right to withhold and ultimately dispose all or some of your Stored Items in the event that (i) you do not pay any applicable fees or any other payments due under this Agreement after 60 days, or, (ii) you abandon your Store Items, which will occur in the event that your subscription terminates or expires and you fail to take possession of your Stored Items within 30 days from the termination or expiration date, despite Spaceship’s good faith attempts to return your Stored Items.

You will be responsible for all storage charges and other associated costs reasonably incurred by Spaceship while withholding or disposing your Storage Items. Spaceship will provide you with 30 days written notice requiring you to pay all amounts due. If upon the expiration of the 30 days notice period you failed to pay all of the amounts due, Spaceship may dispose of some or all of your Stored Items by sale or otherwise.

If Spaceship receives money on disposal of your Stored Items, you will not be reimbursed with any net proceeds from the sale of Your Stored Items.


9. LIMITATION OF LIABILITY

All of your items stored with us is solely at your own risk and you are responsible for the insurance of your own property. To the extent that your insurance lapses or you do not obtain insurance coverage for the full value of your items stored with us, you agree to personally assume all risks of loss. You agree to waive all rights of recovery against us for the claims.

You agree that we are not liable to you or any person for any damage to, destruction of , or theft to any of your property released into our possession, however caused, and you release and indemnify us from any claim which you might otherwise have against us.

You agree to indemnify us in any respect of any claim made against us and any expenses incurred by us as a consequence of, in relation to, or in any way arising from your use of our Storage Service

If you are a business user, you agree to indemnify us for any loss of profits, business opportunities, loss of data, information or software, loss of anticipated savings, loss of goodwill or any indirect consequential losses.

As a gesture of goodwill, Spaceship has put in place an insurance policy to insure against damages by fire or theft, up to the value of $1,000 per user or the cumulative value of the items stored, whichever is lower. Spaceship’s insurance policy does not cover for damages cause directly or indirectly by fire, earthquake, flood or any other causes that are out of our control.

In the event of a claim, you are required to provide proof of the value of your items.


10. RELEASE AND INDEMNIFICATION

You agree to release, fully indemnify and hold harmless Spaceship, its officers, employees and agents against any and all claims and expenses, including attorney’s fees, arising out of the use of our Storage Service, including but not limited to your violation of this Agreement. In addition, we will have no liability to you for damages caused by any act of god.


11. AMENDMENTS OF THE AGREEMENT

We reserve the right to amend this Agreement at our sole discretion at any time. In the event of such amendments, we will notify you of any material changes to this Agreement, prior to the change taking effect via email, phone or mobile app notifications.


12. TERMINATION

You may cancel this Agreement and close your Spaceship Account at any time. If you choose to terminate this Agreement, you shall be required to pay all fees within the billing cycle in which the termination occurs.

We reserve the right to terminate this Agreement at our sole discretion. If we terminate this Agreement, we shall arrange for your stored items to be delivered back to you and the transportation cost will be at our expense unless termination is due to your breach of this Agreement, in which case you are responsible for all costs and penalty fees.


13. GOVERNING LAW

This Agreement shall be governed and construed in accordance with the laws of Singapore. The parties involved in this Agreement agree to submit exclusively to the jurisdiction of the courts of Singapore.


14. SEVERABILITY

If any part of this Agreement is held invalid or unenforceable, the portion of the Agreement will be construed to reflect the parties’ original intent. The remaining portions will remain in full force and effect. Rights under this Agreement will survive any termination of this Agreement for a period of 5 years.